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Pharmacy Technician - Customer Service

Please apply online or email Robin.L@mmprx.com with additional questions.
Medication Management Partners (MMP) is working hard to become the national leader in assisted living pharmacy in the very near future. We are growing fast, but staying true to what has made us successful to date: high accuracy, first class customer service, focused approach to assisted living and memory care, and tailored and scalable systems and processes. We are seeking high-performers to join our team as we seek to earn the top spot in our industry.
Essential Functions include but are not limited to :
Customer advocate in prioritizing and resolving issues that result in positive customer experiences
Triage and respond to all incoming phone calls, emails, faxes and other electronic orders and request
Resolve and adjudicate prescription claims, print labels and export files to automated machines for fulfillment
Trace and file original hardcopies for schedule 2 narcotic orders
Make out-bound calls to physicians, nurses, and prescribers to resolve outstanding issues with orders
Notify MMP partners of any exceptions with their routine medication refills
Export dailies orders to the packaging robots
Qualifications:
Proactive learner who seeks first to understand
Mature, professional adult who will always do the right thing
Meticulously attentive to every detail
Over-achiever who is determined to be the best
Individuals who feed their soul, body and mind with what makes them happy, healthy and content
Excellent oral and written communication skills
Previous customer service experience
Good computer skills with the ability to type accurately and fast
Knowledge of algebra, pharmaceutical math, and medical shorthand of directions
This position requires time spent on the following physical activities:
None Under 1/3 to Over
1/3 2/3 2/3
Stand -______-___x__-______-______-
Walk -______-___x__-______-______-
Sit -______-______-______-___x__-
Use hands to finger, handle, or feel -______-______-______-___x__-
Reach with hands and arms -______-______-______-___x__-
Climb or balance -__x___-______-______-______-
Stoop, kneel, crouch, or crawl -__x___-______-______-______-
Talk or hear -______-______-______-___x__-
Taste or smell -__x___-______-______-______-
This position requires time spent lifting weight or exerting force in the following manner:
None Under 1/3 to Over
1/3 2/3 2/3
Up to 10 pounds -______-______-___x__-______-
Up to 25 pounds -______-__x___-______-______-
Up to 50 pounds -___x__-______-______-______-
Up to 100 pounds -___x__-______-______-______-
More than 100 pounds -___x__-______-______-______-
Equal Opportunity Statement:
Decisions and criteria governing the employment relationship with all employees at Medication Management Partners, LLC., are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.



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